Our clinic has been experiencing a high number of calls from patients and families about cough and colds.
Please find some great information from Ottawa Public Health that can help answer some questions about common cough and cold symptoms, and how best to look after yourself:
Respiratory Illnesses - Ottawa Public Health
​​​​​If after reviewing this information you have ongoing concerns, please don’t hesitate to call the clinic and we will connect you with our nursing team.
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Please click here for further information on the common cold/viral upper respiratory illnesses
New updates to our billing policy:
As of July 1st, 2023 we have updated our billing policy (click here to review letter sent to patients)
This includes fees for services such as:
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​​Please click here or visit our 'Clinic Policies' page for more information.
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Prescription refills outside of appointments
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Massage/Physiotherapy insurance letters outside of appointments
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Forms, sick notes, etc
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Cosmetic procedures
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All other services not covered by OHIP
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​Our Locations & Hours of Operation
Please note, our phones are answered between 8:30 - 11:00am and 1:00 - 3:30 pm
The Civic Campus Family Health Team
Monday: 8:30 a.m. – 8:00 p.m.
Tuesday: 8:30 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 4:30 p.m.
Thursday: 8:30 a.m. – 8:00 p.m.
Friday: 8:30 a.m. – 4:30 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Sunday: CLOSED
210 Melrose Avenue
Grimes Lodge - Main Floor
Ottawa, ON
K1Y 4K7
(613)761-4334
The Riverside Campus Family Health Team
Monday: 8:30 a.m. – 4:30 p.m.
Tuesday: 8:30 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 8:00 p.m.
Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 8:00 – 4:00 p.m.
Saturday: CLOSED
Sunday: CLOSED
1967 Riverside Drive
Entrance off front parking lot
Ottawa, ON
K1H 7W9
(613)738-8219
Urgent Care Hours
(Available only for current patients of the Riverside and Civic Family Health Team- not a walk-in clinic):
Monday: 5:00 p.m. – 8:00 p.m. (Location: Civic)
Tuesday: There will be no after-hours clinic unless the Monday before is a holiday
Wednesday: 5:00 p.m. – 8:00 p.m (Location: Riverside)
Thursday: 5:00 p.m. – 8:00 p.m (Location: Civic)
Saturdays: 10:00 a.m. – 3:00 p.m. (Location: Civic)
EMERGENCY? Call 9-1-1
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To get assistance after business hours, call Telehealth Ontario at 1-866-797-0000. Their Service is confidential, free and available 24/7.
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If you or someone you know are experiencing a mental health crisis, please call the Mental Health Crisis Line at 613-722-6314, which also offers a confidential, free and 24/7 service.