​
At this time, our clinics are not accepting new patients.
If you are looking for a family health care provider, you can register with Health Care Connect. This provincial program helps connect individuals without a family physician to a provider who may be accepting new patients.
You can register by calling 1-800-445-1822 or by visiting ontario.ca/healthcareconnect.
New updates to our billing policy:
As of July 1st, 2023 we have updated our billing policy (click here to review letter sent to patients)
This includes fees for services such as:
​
​
​
​
​
​​
​​Please click here or visit our 'Clinic Policies' page for more information.
-
Prescription refills outside of appointments
-
Massage/Physiotherapy insurance letters outside of appointments
-
Forms, sick notes, etc
-
Cosmetic procedures
-
All other services not covered by OHIP
​
​Our Locations & Hours of Operation
Please note, our phones are answered between 8:30 - 11:00am and 1:00 - 3:30 pm
The Civic Campus Family Health Team
Monday: 8:30 a.m. – 8:00 p.m.
Tuesday: 8:30 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 4:30 p.m.
Thursday: 8:30 a.m. – 8:00 p.m.
Friday: 8:30 a.m. – 4:30 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Sunday: CLOSED
210 Melrose Avenue
Grimes Lodge - Main Floor
Ottawa, ON
K1Y 4K7
(613)761-4334
The Riverside Campus Family Health Team
Monday: 8:30 a.m. – 4:30 p.m.
Tuesday: 8:30 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 8:00 p.m.
Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 8:00 – 4:00 p.m.
Saturday: CLOSED
Sunday: CLOSED
1967 Riverside Drive
Entrance off front parking lot
Ottawa, ON
K1H 7W9
(613)738-8219
Urgent Care Hours
(Available only for current patients of the Riverside and Civic Family Health Team- not a walk-in clinic):
Monday: 5:00 p.m. – 8:00 p.m. (Location: Civic)
Tuesday: There will be no after-hours clinic unless the Monday before is a holiday
Wednesday: 5:00 p.m. – 8:00 p.m (Location: Riverside)
Thursday: 5:00 p.m. – 8:00 p.m (Location: Civic)
Saturdays: 10:00 a.m. – 3:00 p.m. (Location: Civic)
EMERGENCY? Call 9-1-1
​
To get assistance after business hours, call Telehealth Ontario at 1-866-797-0000. Their Service is confidential, free and available 24/7.
​
If you or someone you know are experiencing a mental health crisis, please call the Mental Health Crisis Line at 613-722-6314, which also offers a confidential, free and 24/7 service.