New updates to our billing policy:
As of July 1st, 2023 we have updated our billing policy. This includes fees for services such as:
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​Please click here or visit our 'Clinic Policies' page for more information.
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Prescription refills outside of appointments
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Massage/Physiotherapy insurance letters outside of appointments
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Forms, sick notes, etc
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Cosmetic procedures
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All other services not covered by OHIP
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Our Locations & Hours of Operation
The Civic Campus Family Health Team
Monday: 8:30 a.m. – 8:00 p.m.
Tuesday: 8:30 a.m. – 8:00 p.m.
Wednesday: 8:30 a.m. – 5:00 p.m.
Thursday: 8:30 a.m. – 8:00 p.m.
Friday: 8:30 a.m. – 4:30 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Sunday: CLOSED
210 Melrose Avenue
Grimes Lodge - Main Floor
Ottawa, ON
K1Y 4K7
(613)761-4334
The Riverside Campus Family Health Team
Monday: 8:30 a.m. – 4:30 p.m.
Tuesday: 8:30 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 8:00 p.m.
Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 8:30 – 4:00 p.m.
Saturday: CLOSED
Sunday: CLOSED
1967 Riverside Drive
Entrance off front parking lot
Ottawa, ON
K1H 7W9
(613)738-8219
Urgent Care Hours
(Available only for current patients of the Riverside and Civic Family Health Team- not a walk-in clinic):
Monday: 5:00 p.m. – 8:00 p.m. (Location: Civic)
Tuesday: 5:00 p.m. – 8:00 p.m (Location: Civic)
Wednesday: 5:00 p.m. – 8:00 p.m (Location: Riverside)
Thursday: 5:00 p.m. – 8:00 p.m (Location: Civic)
Saturdays: 10:00 a.m. – 3:00 p.m. (Location: Civic)
EMERGENCY? Call 9-1-1
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To get assistance after business hours, call Telehealth Ontario at 1-866-797-0000. Their Service is confidential, free and available 24/7.
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If you or someone you know are experiencing a mental health crisis, please call the Mental Health Crisis Line at 613-722-6314, which also offers a confidential, free and 24/7 service.